Privacy Policy

Effective Date: March 1, 2024

At WaveEmail, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

1.1 Account Information

When you sign up for an account, we collect your name, email address, business details, and payment information to manage your subscription and provide customer support.

1.2 Subscriber Data

As part of our email marketing services, you upload and manage email lists that may include personal information of your subscribers, such as names, email addresses, and other details.

1.3 Usage Data

We collect information about how you interact with our platform, including login activity, sent emails, and engagement metrics, to improve our services.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • To provide and maintain our email marketing services.
  • To process payments and manage billing.
  • To improve platform security and user experience.
  • To send important service updates and support communications.
  • To comply with legal obligations.

3. Data Security & Responsibility

We take reasonable measures to protect your data from unauthorised access, loss, misuse, or disclosure. However, no method of data transmission or storage is 100% secure.

3.1 Data Breach & Liability

While we implement strong security measures, we cannot guarantee that a security breach will never occur. In the event of unauthorised access to your subscriber data due to hacking, cybercrime, or other unforeseen circumstances, WaveEmail is not liable for any resulting damages.

4. Your Responsibilities

As an account holder, you are responsible for:

  • Ensuring that any subscriber data you upload is collected and used lawfully.
  • Gaining proper consent from your subscribers before sending marketing emails.
  • Protecting your login credentials and account access.

WaveEmail is not responsible for any legal claims arising from the unlawful use of subscriber data uploaded to our platform.

5. Sharing & Third-Party Services

We do not sell, rent, or share your personal or subscriber data with third parties except in the following cases:

  • Legal Compliance: If required by law, subpoena, or court order.
  • Payment Processing: To facilitate transactions via trusted payment providers.
  • Service Improvement: To trusted partners assisting in platform maintenance and security.

6. Data Retention & Deletion

  • You may request the deletion of your account and associated data at any time.
  • We retain account and billing data as required for legal and compliance purposes.
  • Subscriber data is stored only as long as your account remains active.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy, you can contact us at support@waveemail.com.